Arrivals
Krakow runs one passenger terminal at Balice, about 11 km west of the city. Clear passport control, collect your cases, then pick up skis and oversized bags from the outsize baggage belt. Head through to the arrivals hall, where your driver is waiting. Your e-ticket names the driver and gives you a number to call.
Private transfers
Your driver waits in the arrivals hall, past the barrier, holding a sign showing your name or the 'hoppa' logo.
Shared shuttle seats
Head to the marked pick-up bay outside the hall. The vehicle waits for the other booked passengers, so allow for that before you set off.
Delays & Driver Info
1
Free waiting time
You get up to 60 minutes of free waiting after your flight lands. On an international arrival a 30-minute buffer is added before the waiting time starts, which covers the outsize belt handing back skis and boards.
Delayed, diverted or landing early?
Your driver follows your flight from the moment you board. Winter fog sits in the Krakow basin and occasionally sends an arrival on to Katowice or Warsaw. Your driver sees it before the hall does and will contact you to reposition or rebook. A delayed flight simply moves your pick-up, with nothing for you to do.
?
Can't find your driver?
Stay inside the arrivals hall and call the number on your e-ticket. hoppa's team picks up in an average of 11 seconds, a 99.7% call answer rate: a real person, 24 hours a day, seven days a week. The hoppa help centre answers most questions before you need to call.
What to do around Krakow?
If your flight home leaves late in the day, the city repays the morning.
- The Cloth Hall in the middle of the Main Market Square has traded since the 1300s and still sells amber and sheepskin from its arcade.
- Wawel Cathedral holds the tombs of the Polish kings, and the castle courtyards below it are free to walk.
- The Wieliczka salt mine south of the city runs guided routes through chapels carved entirely out of rock salt.